Shipping

We ship Monday through Friday from our rural address. We do the best we can to get your chocolate to you as quickly as possible, however we ask that you allow an extra 1-2 days for the shipment to arrive.

If you encounter any issues with the shipping of your chocolate, don’t hesitate to get in touch and we will do the best we can to work it out.

Returns Policy

Unless you have purchased a discounted item, if for any reason you are not happy with your item you are welcome to return it to us for a LucidChocolatier credit to use to purchase something else from our store. The amount of this credit is valid for six months from the date of issue. If you are wanting to purchase the same item in a different colour we will do our best to exchange the item, however as we have a high sell out rate this will depend entirely on stock availability.

Conditions

If the item is eligible for return, you have 10 working days from the date you received your order to return any eligible item back to us. Returns are your responsibility until they reach our store, so we recommend using a tracked courier to ensure safe delivery.

Returns

Package up the item that you wish to return to us together with your invoice or a copy of your invoice and a note stating the reason for the return and address it to LucidChocolatier.

Secure Shopping

We accept payments via Stripe Payments, or bank transfer (New Zealand customers only – please email LucidChocolatier for this payment method). Stripe is a secure payment gateway for online payments and no credit card details are recorded.